Return and Refund request must be submitted within 14 days from the receive date and up to 30 days for defective products.
Proof of purchase (order number, invoice, etc) must be available with your return request otherwise your request will be rejected.
The Reason for return should be submitted with the customer return and refund request and it has to be valid and return acceptance conditions met.
In case receiving damaged or defective Item, you could return the item to same condition received with (original box/packing all labels and barcodes on it) within 30 days from the date of receiving the order.
After returning the damaged or defective item. it would be examined, and if found to be defective or damaged, will process your refund along with shipping fees within 7 to 14 working days from the refund approval depending on your payment method.
You can return certain product or item from your order you don't have to return it all.
In case of refund and payment was cash. The customer is eligible for refund within 10 working days from the refund approval date.
In case of not reaching the customer within 10 working days the amount will be refunded as voucher and can't be changed to cash again.
Refunding in case of credit card payments will be within 7 to 14 working days after the refund approval.
In case the customer wants to refund any item for changing mind/dislike. As the item has no technical issue he/she will pay he pick-up fees.
In case of Defective Item , the customer can request return within (30 days) from the receiving date and the item will be returned checked before the refund approval.
If the item has manufacturing issue then the normal warranty process depending on the (Product/brand) polices will apply (after 30 days).
You may follow your return request through (my account) and we will keep you updated by email and SMS about the status of your return.
In case receiving a damaged or defective Item, you could return the item to same condition received with (original box/packaging all labels and barcodes on it) within 30 days from the date of receiving the order.
The item is same condition received with (original box/packaging all labels and barcodes on it). Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
In case of receiving wrong item, you can return into same condition you received it with (original box/ packaging all labels and barcodes on it). Once item returned will process your refund within 7 to 14 working days depending on your payment method. Some items will be available to return within 14 days if change your mind with the same condition received with (original box/packaging).